FAQs

How can I take care of my leather jacket?Barneys_UK_20182018-09-26T23:03:26+00:00Our jackets are designed to age gracefully and leather is a tough material that can withstand a lot. That said, we generally advise that your carefully follow the care instructions that you will find on the inner label of each piece. For our more adventurous coloured garments, dye transfer may occur if the leather gets wet.

How can I take care of my suede jacket?Barneys_UK_20182018-09-26T23:05:47+00:00Each individual jacket will come with it’s own care instructions on the inner label. We generally advise to get suede professionally cleaned and to avoid washing washing.

How do I return my item? (International)Michael Arron2019-11-12T13:38:18+00:00Unfortunately we do not currently offer a free returns service at Barneys Originals for international customers.All parcels must be returned at your own cost - covering duties and taxes - to the following address:12 STOCKS STREET, MANCHESTER, M8 8QG

How do I return my item? (UK)Michael Arron2019-11-12T13:36:36+00:00If you're based in the UK, you can use our free Royal Mail tracked returns service. Please print off a label for our Shores Manchester warehouse here: https://www.royalmail.com/track-my-return/create/492Please include a note within your parcel with you name, order number and explain if you'd like a replacement or refund.

How do you protect my data?Barneys_UK_20182018-09-26T23:07:33+00:00We do not keep a copy of your billing details, but we do keep a record of your billing address and shipping address for our own invoice records. These are kept digitally in the back end of our website and can only be accessed by authorised members. We take security extremely seriously and are dedicated to ensure safe payments through the Barney’s Original website.

What data do you keep?Barneys_UK_20182018-09-26T23:08:04+00:00We keep invoice records that show what you purchased, your billing address and shipping address.We also use cookies on our website - Facebook Pixel and Google Analytics. These help us collect data that will improve the overall customer experience you recieve. You can delete cookies via your browser. 

What is your returns policy?Michael Arron2019-12-01T13:32:05+00:00Within 30 days of your purchase, you may return your item in a resalable condition for refund or exchange.Christmas extension - if you purchase your item any time during December, we will accept returns up until January 30th.For damaged items, please contact hello@barneysoriginals.com with images of the item for us to evaluate. In the rare event that you have received a faulty item we will be happy to assist you with a refund or exchange.We cannot be held responsible for damage that has occurred due to incorrectly following care label advice. As a general rule, we say to wipe clean all jackets only. Do not put them in the washing machine or tumble dryer.If you have purchased a Barneys Originals item from one of our registered sellers, please liaise with your chosen retailer.

What type of leather do you use?Barneys_UK_20182018-09-26T23:06:19+00:00We use a range of different leathers across our range; cow, sheep and goat. This ensures we can find the right leather for the job. You can find out what type of leather your jacket is made from by checking the inner care label.

Where will my jacket be shipped from?Barneys_UK_20182018-09-26T23:02:41+00:00All jackets are processed and shipped from our Manchester based warehouse to ensure speedy delivery and quality.