Frequently Asked Questions

Our jackets are designed to age gracefully and leather is a tough material that can withstand a lot. That said, we generally advise that your carefully follow the care instructions that you will find on the inner label of each piece. For our more adventurous coloured garments, dye transfer may occur if the leather gets wet.
Each individual jacket will come with it’s own care instructions on the inner label. We generally advise to get suede professionally cleaned and to avoid washing washing.
You can shop with BARNEYS ORIGINALS in numerous ways, depending on your financial provider and preferred payment gateway. Please note, we are strictly online only and do not take payment over the phone for in person.   Stripe - Credit Card & Debit Card If have your card to hand, you can swiftly and easily pay using your card details. Your payment will be processed via the Stripe secure payment gateway. We do not keep a record of your card details on our website.   PayPal - Digital wallet, card payment or credit If you already have a PayPal account and don't have your bank card to hand, PayPal is the choice for you. All payments and refunds will be logged in your PayPal dashboard.   Klarna - Pay in 3 As of November 2020, you can now split the cost of your order via Klarna. Simply head to the checkout, select Klarna and choose your repayment plan. The first payment will be taken from your account upon your order dispatching. To learn more about paying in 3 installments, head to our Klarna FAQ.   Google Pay If you are shopping via your android mobile device, you will notice a Google Pay button on every product page. This allows you to skip part of the checkout by auto filling in your billing details by using your Google wallet. Please ensure your information is up to date on your Google Pay wallet.   Apple Pay If you are shopping via an Apple mobile device or desktop, you will notice an Apple Pay button on every product page. This allows you to skip part of the checkout by auto filling in your billing details by using your Apple wallet. Please ensure your information is up to date on your Apple Pay wallet when choosing this payment method.
Unfortunately we do not currently offer a free returns service at Barneys Originals for international customers. All parcels must be returned at your own cost - covering duties and taxes - to the following address: 12 STOCKS STREET, MANCHESTER, M8 8QG Your item will be refunded upon arrival. Should you wish to exchange your item you will need to reorder and pay for the cost of shipping.
If you're based in the UK, you can use our free Royal Mail tracked returns service. Please print off a label for our Manchester warehouse here: https://www.royalmail.com/track-my-return/create/3480 Please include a note within your parcel with you name, order number and explain if you'd like a replacement or refund.
We do not keep a copy of your billing details, but we do keep a record of your billing address and shipping address for our own invoice records. These are kept digitally in the back end of our website and can only be accessed by authorised members. We take security extremely seriously and are dedicated to ensure safe payments through the Barney’s Original website.
We aim to process refunds within 48 hours of your returned item arriving. Depending on the payment gateway you use, the time it takes for the funds to arrive in your account will differ. Payments made via Paypal - This can take 48hrs, but we find it is much quicker. Payments made via Stripe - This can take 5 - 8 days once processed, depending on your own personal banking. Before returning you item, please take a look at our UK & international return policy.

£5 off orders over £50 with the code BF5

£10 off orders over £90 with the code BF10

Shoppers can only apply one code to their basket. Shoppers can only use each code once. None of our Black Friday codes can be used in conjuction with other discount codes. Each code cannot be swapped for currency and can only be applied on orders made on our website made between Friday 27th (00:01am GMT) - Monday 30th (11:59pm). The code must be applied upon checkout and cannot be applied retrospectively to previous or future orders. This code is valid on all items on our website, including those already discounted. If an item is returned and your order value drops below the voucher threshold you will receive a partial refund for your item.
We keep invoice records that show what you purchased, your billing address and shipping address. We also use cookies on our website - Facebook Pixel and Google Analytics. These help us collect data that will improve the overall customer experience you recieve. You can delete cookies via your browser.  
Within 30 days of your purchase, you may return your item in a resalable condition for refund or exchange. For damaged items, please contact hello@barneysoriginals.com with images of the item for us to evaluate. In the rare event that you have received a faulty item we will be happy to assist you with a refund or exchange. We cannot be held responsible for damage that has occurred due to incorrectly following care label advice. As a general rule, we say to wipe clean all jackets only. Do not put them in the washing machine or tumble dryer. If you have purchased a Barneys Originals item from one of our registered sellers, please liaise with your chosen retailer. UK customers can return their item via our free Royal Mail returns form: https://www.royalmail.com/track-my-return/create/3480 International customers will be required to cover the return at their own cost. Please keep a copy of your shipping receipt and proof of purchase. Please also remember to state 'RETURNED GOODS' on your customs forms. Your items will be refunded upon receipt, should you require an exchange you will need to reorder the item.
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