How can I take care of my leather jacket?Barneys_UK_2018Our jackets are designed to age gracefully and leather is a tough material that can withstand a lot. That said, we generally advise that your carefully follow the care instructions that you will find on the inner label of each piece. For our more adventurous coloured garments, dye transfer may occur if the leather gets wet.
Frequently Asked Questions
How can I take care of my suede jacket?Barneys_UK_2018Each individual jacket will come with it’s own care instructions on the inner label. We generally advise to get suede professionally cleaned and to avoid washing washing.
How do I return my item? (International)Michael ArronUnfortunately we do not currently offer a free returns service at Barneys Originals for international customers.All parcels must be returned at your own cost - covering duties and taxes - to the following address:12 STOCKS STREET, MANCHESTER, M8 8QG
How do I return my item? (UK)Michael ArronIf you're based in the UK, you can use our free Royal Mail tracked returns service. Please print off a label for our Shores Manchester warehouse here: https://www.royalmail.com/track-my-return/create/492Please include a note within your parcel with you name, order number and explain if you'd like a replacement or refund.
How do you protect my data?Barneys_UK_2018We do not keep a copy of your billing details, but we do keep a record of your billing address and shipping address for our own invoice records. These are kept digitally in the back end of our website and can only be accessed by authorised members. We take security extremely seriously and are dedicated to ensure safe payments through the Barney’s Original website.
What is your returns policy?Michael ArronWithin 30 days of your purchase, you may return your item in a resalable condition for refund or exchange.Christmas extension - if you purchase your item any time during December, we will accept returns up until January 30th.For damaged items, please contact firstname.lastname@example.org with images of the item for us to evaluate. In the rare event that you have received a faulty item we will be happy to assist you with a refund or exchange.We cannot be held responsible for damage that has occurred due to incorrectly following care label advice. As a general rule, we say to wipe clean all jackets only. Do not put them in the washing machine or tumble dryer.If you have purchased a Barneys Originals item from one of our registered sellers, please liaise with your chosen retailer.
What type of leather do you use?Barneys_UK_2018We use a range of different leathers across our range; cow, sheep and goat. This ensures we can find the right leather for the job. You can find out what type of leather your jacket is made from by checking the inner care label.
Where will my jacket be shipped from?Barneys_UK_2018All jackets are processed and shipped from our Manchester based warehouse to ensure speedy delivery and quality.