FAQs

Frequently Asked Questions

Our jackets are designed to age gracefully and leather is a tough material that can withstand a lot. That said, we generally advise that your carefully follow the care instructions that you will find on the inner label of each piece. For our more adventurous coloured garments, dye transfer may occur if the leather gets wet.
Each individual jacket will come with it’s own care instructions on the inner label. We generally advise to get suede professionally cleaned and to avoid washing washing.
Unfortunately we do not currently offer a free returns service at Barneys Originals for international customers.All parcels must be returned at your own cost - covering duties and taxes - to the following address:12 STOCKS STREET, MANCHESTER, M8 8QGYour item will be refunded upon arrival. Should you wish to exchange your item you will need to reorder and pay for the cost of shipping.
If you're based in the UK, you can use our free Royal Mail tracked returns service. Please print off a label for our Manchester warehouse here: https://www.royalmail.com/track-my-return/create/3480Please include a note within your parcel with you name, order number and explain if you'd like a replacement or refund.
We do not keep a copy of your billing details, but we do keep a record of your billing address and shipping address for our own invoice records. These are kept digitally in the back end of our website and can only be accessed by authorised members. We take security extremely seriously and are dedicated to ensure safe payments through the Barney’s Original website.
We aim to process refunds within 48 hours of your returned item arriving. Depending on the payment gateway you use, the time it takes for the funds to arrive in your account will differ.Payments made via Paypal - This can take 48hrs, but we find it is much quicker. Payments made via Stripe - This can take 5 - 8 days once processed, depending on your own personal banking.Before returning you item, please take a look at our UK & international return policy.
We keep invoice records that show what you purchased, your billing address and shipping address.We also use cookies on our website - Facebook Pixel and Google Analytics. These help us collect data that will improve the overall customer experience you recieve. You can delete cookies via your browser. 
Within 30 days of your purchase, you may return your item in a resalable condition for refund or exchange.For damaged items, please contact hello@barneysoriginals.com with images of the item for us to evaluate. In the rare event that you have received a faulty item we will be happy to assist you with a refund or exchange.We cannot be held responsible for damage that has occurred due to incorrectly following care label advice. As a general rule, we say to wipe clean all jackets only. Do not put them in the washing machine or tumble dryer.If you have purchased a Barneys Originals item from one of our registered sellers, please liaise with your chosen retailer.UK customers can return their item via our free Royal Mail returns form: https://www.royalmail.com/track-my-return/create/3480International customers will be required to cover the return at their own cost. Please keep a copy of your shipping receipt and proof of purchase. Please also remember to state 'RETURNED GOODS' on your customs forms. Your items will be refunded upon receipt, should you require an exchange you will need to reorder the item.
We use a range of different leathers across our range; cow, sheep and goat. This ensures we can find the right leather for the job. You can find out what type of leather your jacket is made from by checking the inner care label.
No two leather jackets are the same. Each different skin, shape and style creates a totally unique silhouette. For that reason, we don't use one standard size chart for all products. When shopping with Barneys Originals, you'll notice that every product has its own individual size chart which is measured by our expert in house team.To make sure your purchase is the perfect fit, please consult our measuring guide videos which can be viewed below:

Men's Size Guide Video: https://www.youtube.com/watch?v=WKCypzVJdQ4

Women's Size Guide Video: https://www.youtube.com/watch?v=fy-0Abu4Er0

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