FAQs

Frequently Asked Questions

Please consult our shipping policy for full instructions on returning your Barneys Originals product. All orders can be returned for refund or exchange within 30 days. We only offer our free returns service for UK customers only.
Our jackets are designed to age gracefully and leather is a tough material that can withstand a lot. That said, we generally advise that your carefully follow the care instructions that you will find on the inner label of each piece. For our more adventurous coloured garments, dye transfer may occur if the leather gets wet.
Each individual jacket will come with it’s own care instructions on the inner label. We generally advise to get suede professionally cleaned and to avoid washing washing.
We do not keep a copy of your billing details, but we do keep a record of your billing address and shipping address for our own invoice records. These are kept digitally in the back end of our website and can only be accessed by authorised members. We take security extremely seriously and are dedicated to ensure safe payments through the Barney’s Original website.
We keep invoice records that show what you purchased, your billing address and shipping address.We also use cookies on our website - Facebook Pixel and Google Analytics. These help us collect data that will improve the overall customer experience you recieve. You can delete cookies via your browser. 
We use a range of different leathers across our range; cow, sheep and goat. This ensures we can find the right leather for the job. You can find out what type of leather your jacket is made from by checking the inner care label.
We use a range of different leathers across our range; cow, sheep and goat. This ensures we can find the right leather for the job. You can find out what type of leather your jacket is made from by checking the inner care label.
All jackets are processed and shipped from our Manchester based warehouse to ensure speedy delivery and quality.