We currently offer a limited amount of shipping destinations which covers: United Kingdom and a select number of European countries.

If your country is not available for selection at check out, we will unfortunately be unable to offer delivery to that location. For a full list of delivery options, please consult our Shipment Information page.

Yes, you’ll receive a tracking number once your order has been dispatched. Your tracking number will validate upon reaching it's first scan point. Please allow a few hours for this action to take place.

No — import duties and taxes are not included in your order total. These charges are set by your local government and must be paid by the recipient.

UK customers can generate a Royal Mail return label, here. You will need to reference your order number and item SKU, both of which are available on your confirmation email and paper invoice.

Upon receiving your item. A £2.99 return admin fee with be deducted from your refund. Please note - this admin fee is charged per parcel, so we advise returning multiple garments in the same parcel.

International shoppers are unable to use the Barneys Originals return service and must arrange their own transport for return goods to the following address:

BARNEYS ORIGINALS
12 Stocks Street
Manchester
M8 8QG

Items must be sent with a CN22 'RETURN GOODS' reference to avoid further customs fees. Any customs charges incurred due to incorrectly labelled goods will be deducted from your refund upon processing.

We aim to process your return within 7 working days of your parcel arriving back with us.

Once processed, your refund can take up to 8 working days to arrive back to your original payment method.

Christmas 2026 policy TBC.

We are available online exclusively. Unfortunately we no longer have a brick and mortar retail shop and our warehouse is not open to members of the public.

You are not required to sign up for an account on our website to make a purchase.

If you do not wish to sign up to the website, you can check out as a guest. However, signing up for an account allows you keep your details on file – shipping address, order numbers, order history – to make shopping with us easier in the future.

Discount codes cannot be stacked and can only be applied to full price items unless stated otherwise.

If a discount has been applied at checkout, it cannot be applied to a secondary order.

Discount codes cannot be actioned retroactively.

Discount codes cannot be exchanged for monetary value.

Discount codes sourced from third party avenues may not be valid and we cannot be held responsible for codes sourced indirectly.

You can shop with BARNEYS ORIGINALS in numerous ways, depending on your financial provider and preferred payment gateway. Please note, we are strictly online only and do not take payment over the phone or in person.

Current payment options:

• Stripe – Credit Card & Debit Card If have your card to hand, you can swiftly and easily pay using your card details. Your payment will be processed via the Stripe secure payment gateway. We do not keep a record of your card details on our website.
• PayPal – Digital wallet, card payment or credit If you already have a PayPal account and don’t have your bank card to hand, PayPal is the choice for you. All payments and refunds will be logged in your PayPal dashboard.
• Klarna – Pay in 3 As of November 2020, you can now split the cost of your order via Klarna. Simply head to the checkout, select Klarna and choose your repayment plan. The first payment will be taken from your account upon your order dispatching. To learn more about paying in 3 installments, head to our Klarna FAQ.
• Google Pay – If you are shopping via your android mobile device, you will notice a Google Pay button on every product page. This allows you to skip part of the checkout by auto filling in your billing details by using your Google wallet. Please ensure your information is up to date on your Google Pay wallet.
• Apple Pay – If you are shopping via an Apple mobile device or desktop, you will notice an Apple Pay button on every product page. This allows you to skip part of the checkout by auto filling in your billing details by using your Apple wallet. Please ensure your information is up to date on your Apple Pay wallet when choosing this payment method.

When you choose to ‘Pay in 3’ with Klarna, you’ll need to select ‘Pay with Klarna’ at the bottom of our checkout page. The first payment instalment will leave your bank account when we confirm your order. The next instalments will follow 30 and 60 days after.

Please note: As of the 16th March, 2023, Klarna are introducing a late fee to Pay in 3 and Pay in 30 days payment options. Customers will only be charged late fees if they have failed to pay after they have received multiple friendly reminders to encourage repayment, and after the set grace period has passed. Late fees will only apply to new purchases made with Klarna’s Pay in 3 and Pay in 30 days options on or after the 16th March, 2023.

Klarna may run a soft credit search on your account – this is only visible on your credit file and will not impact your credit score. You must be over 18 years of age to shop with Klarna. BARNEYS ORIGINALS currently only offers Klarna’s ‘instalments’ service (formerly known as ‘Pay in 3’) which has no interest or fees. If choosing this service, this will not leave a record on a customer’s credit file that will either impact the customer’s credit score or is visible to other lenders. Each customer will be responsible for ensuring payments are made on time. In the event of a late payment for the ‘Instalments’ service, Klarna will not contact the Credit Reference Agency (CRA) minimising the risk for your credit history. For full details, please consult Klarna directly.

To keep an eye on your previous Klarna purchases, you can review your account with Klarna via their website or app.

Download the Klarna app: https://www.klarna.com/app
Log in online: https://app.klarna.com/login

If you choose to purchase using Klarna and later decide to return your item, you’ll be offered either an exchange or refund. When shopping with Barneys Originals you will have up to 30 days to return your garment.

Should you wish to be refunded, you’ll need to follow the Barneys Originals returns process. Upon your item arriving, we will process your refund via Klarna. Any payments made prior will be fully refunded and your upcoming payments will be cancelled by Klarna. Please be advised that it may take up to 10 working days to receive your refund depending on your bank.

In the event of a partial refund, you will receive your funds in up to 10 working days and depending on the size of your order, you may have remaining payments to make. You can keep on top of all refund processing by visiting Klarna directly.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. To learn more about Klarna’s Buyer Protection policy,please read more here.

We use a range of skins throughout our leather collection. The most common are sheep nappa, buffalo & goat suede. We work alongside AMFORI audited factories & Leather Working Group tanneries to ensure a consistent quality throughout.

Every item has a unique size chart available on the product page. We do this to account for the changes in material and item style. These charts are available next to the 'Add to Cart' button on the product page.

When someone makes a purchase on BarneysOriginals.com, we ask for a delivery address, an email address and a name. All payments are handled via third party secure payment gateways i.e Paypal, Stripe, Klarna; so no card details are kept on our server.