Refund policy
You can manage your returns and refunds directly from your account.
For all DOMESTIC UK orders placed via BarneysOriginals.com, you can return your item in two ways:
Click here to return via Royal Mail
Please note that returns must be actioned within 30 days of your order being received. Goods must be returned with tags, unworn, in a resellable condition. Upon receiving your goods, a £2.99 admin fee will be deducted from your return per parcel, so we advise returning all unwanted goods within the same package to avoid further delays or charges.
For all INTERNATIONAL orders, returns will need to be arranged at your own cost to the following address:
BARNEYS ORIGINALS
12 Stocks Street,
Manchester,
M8 8QG
We recommend stating your return as ‘RETURNED GOODS’ on all CN22 forms to avoid further duties and taxes when exporting your return to the UK. Any duties and taxes charged throughout the journey will be the responsibility of the customer, failure to pay these fees will lead to your item being returned to sender and your refund being denied.
Will I be charged for my return?
Royal Mail will not charge you for the use of our service, however in order to cover the cost of admin all orders placed will be subject to a £2.99 return fee which will be deducted from your refund. This return fee will be applied per parcel, so if you are returning multiple goods we recommend sending them in the same parcel.
How long do I have to return my item?
You have 30 days to try your item from the date of purchase. All items must be returned with tags, unworn and in a resalable condition.
This is extended during the festive period. Update 2024: Any item ordered between November 1st and December 22nd is entitled to our extended returns policy. You will have until January 31st 2025 to return your order.
How soon will I receive a refund?
We aim to process your refund within 24hrs of receiving your returned item. However, various payment providers may take longer to credit your account. Paypal funds usually arrive in 24hrs. Payments via the Stripe gateway can take up to 5 – 8 working days to appear in your account.
Ordered from a third-party retailer?
Please click the following link to find out how to return items for the following retailers: Amazon, ASOS, Burton, Coast, Debenhams, Dorothy Perkins, Freemans, Rackhams, Secret Sales, Silkfred, Wallis
Third-party returns